Refund and Returns Policy:
Effective Date: January 3, 2025
At Waverapic, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read our guidelines below:
Return Window: We accept returns within 30 days of the delivery date. To be eligible for a return, the product must be unused and in its original condition, including packaging.
Return Process: To initiate a return, please contact our customer service team at info@waverapic.com with your order details. Our team will guide you through the return process and provide instructions for sending the item back.
Refund Policy: Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please note that it may take 5-7 business days for the funds to reflect in your account, depending on your bank’s processing time.
Non-Returnable Items: Certain products are non-returnable, including custom-made items and products marked as final sale. These items will be clearly noted on the product page.
Damaged or Defective Items: If your item is damaged or defective upon arrival, please contact us immediately with photos of the issue. We will arrange for a replacement or a full refund based on your preference.
Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item was defective or damaged. In such cases, we will cover return shipping costs.
Exchanges: If you wish to exchange an item, we recommend returning the original product for a refund and placing a new order for the desired item.
Contact Information: Waverapic, 166 Old Brookfield Rd #10-3, Danbury, Connecticut.
Email: info@waverapic.com
Phone: (203) 826-9612